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Privacy Policy

1. Introduction

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Soho Heritage House Chinatown (“we”, “our”, “the property”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you make a booking, stay with us, or interact with our website.

By using our website or completing a reservation, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

 

A. Personal Information

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  • Full name

  • Email address

  • Phone number

  • Government ID or passport details (required by Thai law for guest registration)

  • Payment information (processed securely through third‑party providers)

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B. Booking Information

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  • Check‑in and check‑out dates

  • Number of guests

  • Special requests or preferences

  • Communication history with us

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C. Technical Information

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  • IP address

  • Browser type

  • Device information

  • Cookies and usage data (via Wix and booking platforms)

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3. How We Use Your Information

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We use your information to:

  • Process and confirm your reservation

  • Communicate arrival instructions and guest support

  • Verify identity as required by Thai regulations

  • Improve our services and guest experience

  • Maintain safety and security of the property

  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

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4. Sharing Your Information

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We may share your information only with:​

  • Payment processors (Stripe, PayPal, etc.)

  • Government authorities when required by law (e.g., TM30 reporting)

  • Service providers who assist with operations (cleaning, maintenance), only when necessary

All third parties are required to protect your data and use it only for the services they provide.

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5. Data Storage & Security

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Your information is stored securely through:

  • Wix’s encrypted servers

  • Booking platform systems

  • Secure payment gateways

We take reasonable measures to protect your data from unauthorized access, loss, or misuse.

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6. Cookies & Website Tracking

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Our website (hosted on Wix) uses cookies to:

  • Improve site performance

  • Analyze visitor behavior

  • Enhance user experience

You may disable cookies in your browser settings, but some features may not function properly.

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7. Your Rights

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Depending on your location, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion (where legally permitted)

  • Withdraw consent for marketing communications

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To make a request, contact us at info@thematta.com.

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8. Data Retention

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We retain guest information only as long as necessary for:

  • Legal compliance

  • Accounting and tax purposes

  • Security and operational needs

After this period, data is securely deleted.

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9. Third‑Party Links

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Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

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10. Updates to This Policy

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We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

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11. Contact Us

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If you have questions about this Privacy Policy or how your data is handled, please contact:

Soho Heritage House Chinatown, Bangkok, Thailand

 

Email: info@thematta.com

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